Veteran (VA) Assistance
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972-777-4345
Comprehensive Veteran (VA) Assistance Services for Independent Living
Mastercare proudly supports veterans by providing dependable in-home care through the VA Community Care network. As an approved care provider, we specialize in assisting veterans with services such as Homemaker/Home Health Aide, Respite Care, and Veteran-Directed Care. Our background-checked, trained caregivers respect military culture and understand service-related conditions, helping veterans remain safe, independent, and connected at home. We work closely with VA case managers and community partners to ensure care aligns with authorized programs and guide families toward resources like Aid & Attendance. For remote or underserved areas, we offer mobile care teams, scheduled outreach, and secure tele-support, ensuring access regardless of location or weather.
Services We Provide
Mastercare provides specialized in-home care for veterans, including personal hygiene assistance, meal preparation, medication management, light housekeeping, mobility support, and mental health care. We focus on service-related conditions like PTSD and chronic health issues. Our caregivers work closely with VA case managers to deliver tailored care, ensuring safety, independence, and connection while honoring military service and culture.
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Benefits Navigation & Coordination —
Support with referrals, authorizations, and communication with VA case managers. -
Personal Care (ADLs) —
Dignified help with bathing, dressing, grooming, toileting, and mobility. -
Homemaker & Chore Support —
Light housekeeping, laundry, meal prep, and hazard-reduction. -
Respite for Family Caregivers —
Reliable relief that protects caregiver health and routines. -
Medication Reminders & Wellness Checks —
Non-clinical prompts, hydration encouragement, and daily observation with timely escalation. -
Transportation & Appointment Escort —
Non-medical rides/escorts to VA or community visits (where available).
Individualized Care Plans Honoring Your Service and Health Journey
Our personalized veteran care plans adapt to changing health, mobility, and emotional needs, providing flexible, respectful support that honors service while promoting independence, safety, and well-being at every life stage.
Frequently Asked Questions
What VA programs can Mastercare support?
We coordinate authorized in-home services under VA programs such as Homemaker/Home Health Aide, Respite Care, Veteran-Directed Care, and Community Care Network (CCN). We also guide families toward Aid & Attendance and other resources when appropriate. (Availability varies by location and VA authorization.)
Are you part of the Department of Veterans Affairs?
No. Mastercare is an independent provider. We collaborate with VA case managers and CCN partners; services, hours, and coverage are determined by the VA and your authorization.
Do you serve Veterans in remote or rural areas?
Yes. We extend care to rural/underserved communities using local caregiver networks, scheduled mobile visits, and secure tele-support (phone/video) to bridge distance when travel or weather is challenging.
How do I get started and determine eligibility?
Contact us for a no-obligation consultation. We’ll help you connect with your VA team for referral/authorization and outline required documents (e.g., service/eligibility records). If needed, we can discuss private-pay options while VA decisions are pending.
Which services are typically covered vs. private-pay?
Coverage depends on your VA program and authorization. Personal care, homemaker support, and respite are commonly covered; some services (e.g., extended hours, transportation beyond policy) may be out-of-scope and privately paid. We’ll clarify your options up front.
Do you support surviving spouses of Veterans?
Yes. We can help families explore Aid & Attendance and coordinate authorized in-home care where applicable. Eligibility and coverage are determined by the VA.
What are your caregiver qualifications?
Mastercare caregivers are background-checked, trained, and retrained in personal care, safety, infection control, dementia communication, and documentation. Skilled services (when ordered/authorized) are delivered by licensed clinicians such as RNs, PTs, OTs, SLPs, and MSWs.
How quickly can services begin, especially in rural areas?
Start-up timing depends on VA authorization and local staffing. We prioritize urgent needs, propose interim schedules, and use tele-support to maintain continuity until full in-person coverage is in place.
How do you coordinate with my VA providers and keep family updated?
We align with your VA care plan, share appropriate visit notes, and escalate changes promptly. Families can receive regular updates and care recommendations via secure channels.
Do you provide transportation or telehealth support?
Where available, we offer non-medical escorts to VA/community appointments and help set up telehealth (devices, apps, reminders). For remote areas, we combine scheduled in-person visits with video/phone check-ins to keep care on track.