Employee Benefits

You can apply online through our careers page or submit an application at your local Mastercare office. Be prepared to provide your resume, proof of qualifications, references, and identification for background checks before proceeding to the interview stage.

Applicants must be at least 18, possess legal authorization to work, and have relevant caregiving experience or training. Certifications such as CPR/First Aid are preferred. A clean background check and strong communication skills are also required for employment consideration.

Prior caregiving experience is preferred but not always required. We offer on-the-job training for motivated individuals with the right attitude, compassion, and willingness to learn. However, specialized assignments may require specific experience or certifications in caregiving.

Mastercare provides comprehensive orientation, ongoing skills training, and specialized workshops covering topics such as dementia care, safety procedures, client communication, and emergency response, ensuring caregivers are fully prepared to meet client needs with professionalism and confidence.

We offer flexible scheduling, including part-time and full-time shifts, based on client needs and employee availability. Employees can indicate preferred working hours, but assignments may require occasional evening, weekend, or holiday availability for continuous client support.

Yes, whenever possible. We believe in building trust and familiarity between caregivers and clients. Regular scheduling with consistent clients allows for stronger relationships, improved care quality, and better understanding of each client’s unique needs and preferences.

Pay periods vary by location, but most Mastercare offices provide weekly payments via direct deposit or check. Payment schedules and details are explained during onboarding to ensure employees understand their pay cycle from the start.

Yes. Caregivers can advance into senior caregiving roles, team leader positions, or office-based roles such as care coordinator. We encourage continued education and may provide resources or recommendations for professional development and certifications.

We expect professionalism, punctuality, respect, and adherence to care plans. Caregivers should maintain client confidentiality, communicate clearly with supervisors, and provide compassionate, reliable care while following safety guidelines and company policies at all times.

Assignments are matched based on your skills, location, availability, and client needs. The office will contact you with opportunities, and you can accept or decline based on your schedule and suitability for the client’s care requirements.

Notify the office as soon as possible so we can arrange alternative coverage. Proper communication ensures our clients’ care remains uninterrupted and helps maintain trust with both the client and the Mastercare team.

Dress codes vary by office, but caregivers are generally expected to wear clean, professional attire, sometimes including a company-provided shirt or badge. Personal hygiene and a neat appearance are essential for representing Mastercare professionally.

We prioritize caregiver safety by providing training, matching caregivers with suitable assignments, and offering clear communication channels for reporting concerns. We also follow all applicable workplace safety regulations and health protocols to protect our staff.

Supervisors conduct regular performance reviews to evaluate caregiving quality, communication, punctuality, and adherence to care plans. Feedback is shared constructively, and outstanding performance may lead to recognition, additional responsibilities, or opportunities for advancement.